A big hello from us all here at Jubly-Umph.

We're hope you're doing OK. We're hanging in there alright, and hope you are too.

We just wanted to post a few quick notes to let you know how things are going at Jubly HQ at the moment. We're still working and posting (mostly from home) however there are some delays at the moment with packing and shipping.

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Delivery Times:

We are posting orders 3 days a week but for everyone's safety we've greatly reduced the staff in the office. Packages are still leaving Jubly-Umph HQ pretty quickly usually within 48 hours of ordering. However, we have been experiencing delays with Australia Post and also with most of the International mail services.

Currently, the delivery windows for packages are:

Within Australia-

All orders over $65 get FREE Express post

Express delivery: 7-10 Business Days,

Regular tracked delivery: 10-14 days.

International Services:

New Zealand: 2-4 Weeks (around 7-14 Business Days)

United States: 4-6 Weeks (around 30 Business Days)

Canada: 6-8 weeks (around 40 Business Days)

United Kingdom: 3-5 Weeks (around 20 Business Days)

Rest Of Europe: 4-6 Weeks (around 25 Business Days)

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For updated information on your particular country, please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#prohibitions or to your local post provider's website.

Customer Service:

For any customer service enquiries we are still available at hello@jubly-umph.com. Our working hours are a little chaotic at the moment, but we will get to your query as quickly and efficiently as we can and are still answering most emails within 24 hours.

Don't hesitate to contact with any queries or questions you may have.

In the meantime, stay safe and well.

Lots of love,

Tash and the Jubly crew. XX